Question 1

Will the credit report pull necessary in the app negatively affect my credit score?

Accepted Answer

Our credit pull is a Soft Inquiry as does not impact your credit score. You will be able to see the number of Hard inquiries in your report once you connect to see your report.

Question 2

What if I don’t have an online bank account to connect to the app?

Accepted Answer

At this time we can only provide the Home Buyer Readiness report and recommendations for our members that have an online account. If you need help finding a good bank with online services, please contact us at info@myhomepathway.com.

Question 3

How do I know my personal information will be safe?

Accepted Answer

We take your privacy and information security seriously and we utilize bank level security and access procedures to protect your personal information. If you ever have any questions or concerns please contact us to discuss info@myhomepathway.com .

Question 4

How much does My Home Pathway cost?

Accepted Answer

Our service is free to you and will always be.

Question 5

What is My Home Buyer Readiness Report?

Accepted Answer

This is our assessment of where you are currently and helps us determine the best recommendations to improve your profile on your path to Home Ownership.

Question 6

Does My Home Pathway make payments on my behalf?

Accepted Answer

We do not make payments on your behalf and no employee or agent of My Home Pathway will make a request to that effect. We will encourage you to set up automatic payments for fixed expenses and manage your other expenses as closely as possible.

Question 7

Does MHP work nationwide?

Accepted Answer

Yes, we are a nationwide platform.

Question 8

What if I live in Canada?

Accepted Answer

Unfortunately we are not able to provide our services, North of the Border (Canada) at this time but we will certainly keep you informed if we expand to Canada in the future.

Question 9

What is My Credit Grade?

Accepted Answer

Your credit score translated to a grade scale.

Question 10

I changed my password on my bank account, how do I update that in MHP?"

Accepted Answer

Please log back into your My Home Pathway Account and reconnect your bank account as the previous password and connection will no longer work.

Question 11

My credit card number changed. How do I delete my old card and add the new one?

Accepted Answer

We do not store your credit card details, so no action is required.

Question 12

How long does the program take?

Accepted Answer

That program could take as little as 3 months or up more than 9 months, depending on a few factors. These include how much improvement is needed in each category such as credit score, debt to income ratio or down payment. It also depends on your commitment to execute on the recommendations given. If you are committed, we are as well and can get your approval ready as quickly as possible.

Question 13

If I already meet all underwriting requirements, can you still help me?"

Accepted Answer

Yes we can. We can help you identify and work with a fair lender that will provide a good quality loan that is  affordable to you. We are also able to help you find potential down payment assistance programs that you may qualify for.

Question 14

If I have a co-applicant on my Mortgage loan, do they also need to meet the criteria for approval?"

Accepted Answer

Yes, both applicants for their loan to be approved have to meet the underwriting criteria from the lenders. That’s why it’s important to also get your co-applicant on the program so that you both will have a better chance of being approved.

Question 15

How do I change my contact information?

Accepted Answer

Please visit the profile section of the App and update your information and save.

Question 16

Can I change the “Dream Home” amount in the app?

Accepted Answer

Yes, you can change your Dream Home Amount, but we want to remind you that your house purchase amount should be attainable with your current income level for you to qualify for a mortgage.

Question 17

What if I have multiple bank accounts I need to connect?

Accepted Answer

You can visit the bank account section and add a new bank account by selecting the new bank and entering your username and password.

Question 18

Am I allowed to use my chosen name / true name in setting up my accounts?

Accepted Answer

At this time we would need the name that matches your government and credit report. We believe in everyone’s right to self determination and will work to provide a more inclusive profile as soon as possible.

Question 19

If my Profile improves to Ready, am I guaranteed a mortgage loan?"

Accepted Answer

We cannot guarantee that but we are extremely confident that if you achieve ready status, one of our lending partners will be able to provide you a fair loan deal.

Question 20

Will my partner be able to see my credit score?

Accepted Answer

Your partner will not be able to see your credit score but will be able to see your credit grade.

Question 21

How does MHP score me?

Accepted Answer

We look at a broader set of your financial data and provide a simple grade score that takes into account your credit and banking data and show you where you are today.